Your Privacy is Sacred to Us
At VivanteLunaera Pulse, we understand that your health and personal information are deeply personal. This Privacy Policy outlines our unwavering commitment to protecting your data with transparency, integrity, and the highest industry standards. We believe in empowering you with control over your information.
Last Updated: October 26, 2023
This policy applies to all services offered by VivanteLunaera Pulse, including our website, mobile applications, personalized wellness recommendations, community forums, and virtual workshops. It details how we collect, use, disclose, and protect your information, always in compliance with applicable US and Pennsylvania laws.
Have questions? Please do not hesitate to contact our dedicated Privacy Officer at [email protected] or call us at (412) 659-0824. Your peace of mind is paramount.
Your Privacy, Our Priority – An Overview
VivanteLunaera Pulse is built on a foundation of trust. We are dedicated to maintaining the confidentiality and security of your personal and health information. This section provides an overview of our core principles and how you can navigate your privacy settings.
Key Privacy Principles:
- Transparency: Clear explanations of our practices.
- Control: You manage your data and preferences.
- Security: Robust measures to protect your information.
- Compliance: Adherence to US and Pennsylvania privacy laws.
Navigate Our Policy:
We regularly review and update our policies to reflect evolving legal and industry standards. Significant changes will be communicated via email or prominent notice on our platform.
What Information We Collect
To provide our tailored wellness services, VivanteLunaera Pulse collects various types of information. We only collect data necessary for offering you the best possible experience and insights.
Personal Information:
This includes details you provide directly when creating an account, such as:
- Your Name and Contact Details (email, phone, address)
- Demographic Information (age, gender, location for localized content)
- Account Credentials (username, password)
Health and Wellness Data:
Information related to your health journey, often provided through assessments or tracking tools:
- Health Assessments and Survey Responses
- Lifestyle Habits (diet, exercise, sleep patterns)
- Wellness Goals and Progress Indicators
Technical Information:
Data automatically collected as you interact with our platform:
- Device Information (IP address, operating system, browser type)
- Usage Data (pages visited, features used, time spent on platform)
- Interaction Data (clicks, scrolls, form submissions)
Third-Party and Optional Data:
With your explicit consent, we may integrate data from:
- Wearable Devices (e.g., fitness trackers)
- Health Tracking Applications
- Information provided for optional surveys or feedback
How We Use Your Information
Your information allows us to provide, maintain, and improve the personalized wellness experience at VivanteLunaera Pulse. Here's how we utilize the data we collect:
Personalized Service Delivery:
- Crafting custom wellness recommendations
- Tracking your progress towards health goals
- Delivering relevant content from our daily health blog
- Providing product suggestions tailored to your needs
Platform Functionality & Support:
- Managing your account and preferences
- Enabling access to interactive tools and forums
- Providing technical support and troubleshooting
- Ensuring the smooth operation of our services
Communication & Engagement:
- Sending newsletters and wellness updates (opt-in)
- Notifying you about new features or workshops
- Responding to your inquiries and feedback
- Facilitating community discussions
Service Improvement & Compliance:
- Analyzing usage patterns to enhance user experience
- Conducting research for platform optimization
- Preventing fraudulent activities and security breaches
- Meeting legal and regulatory obligations
Information Sharing and Disclosure
VivanteLunaera Pulse prioritizes your privacy. We do not sell your personal or health information. We only share data under specific, controlled circumstances as outlined below and always with a focus on safeguarding your confidentiality.
Third-Party Service Providers:
We engage trusted third-party vendors to perform functions on our behalf. These include:
- Cloud hosting services for data storage
- Payment processors for workshop fees
- Analytics providers to understand platform usage
- Customer support platforms
These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
With Your Explicit Consent:
We will only share your health or sensitive personal information with healthcare professionals or other third parties when you provide clear, affirmative consent. This might include:
- Integrating with a healthcare provider for coordinated care
- Participating in specific research studies (opt-in)
Legal Requirements & Business Transfers:
We may disclose information if required by law or in good faith belief that such action is necessary to:
- Comply with a legal obligation (e.g., subpoena)
- Protect and defend the rights or property of VivanteLunaera Pulse
- Act in urgent circumstances to protect the personal safety of users or the public
In the event of a merger, acquisition, or asset sale, your personal data may be transferred, but it will remain subject to this Privacy Policy or a new, equally protective policy.
User-Controlled Sharing:
Certain features allow you to share information at your discretion:
- Community forums and discussion boards
- Sharing progress updates with friends or family (if enabled by you)
- Submitting testimonials or reviews
Please exercise caution when sharing personal information in public forums.
How We Protect Your Information
The security of your data is a top priority at VivanteLunaera Pulse. We implement a multi-layered approach to protect against unauthorized access, alteration, disclosure, or destruction of your personal and health information.
Technical Safeguards:
We employ robust technological measures, including:
- Encryption: Data is encrypted both in transit (SSL/TLS) and at rest.
- Secure Servers: Hosting in secure, monitored data centers.
- Access Controls: Strict role-based access to data for authorized personnel only.
- Firewalls & Intrusion Detection: Systems to prevent unauthorized network access.
Administrative & Physical Safeguards:
Beyond technology, our commitment extends to:
- Employee Training: Regular privacy and security training for all staff.
- Data Minimization: Collecting only what is necessary.
- System Audits: Periodic reviews of our security practices.
- Secure Facilities: Protecting physical access to our infrastructure.
Continuous Improvement & Incident Response:
Our security protocols are not static. We regularly conduct security assessments, penetration testing, and vulnerability scans to identify and address potential weaknesses. In the unlikely event of a data breach, we have established comprehensive incident response procedures to promptly mitigate the issue, notify affected parties as required by law, and prevent future occurrences.
Your Privacy Rights and Controls
You have fundamental rights regarding your personal data. VivanteLunaera Pulse is committed to providing you with the tools and processes to exercise these rights effectively.
Access and Portability:
You have the right to request access to the personal data we hold about you. Upon request, we will provide you with a copy of your data in a structured, commonly used, and machine-readable format, allowing you to easily transfer it to another service.
To request access or data portability, please email [email protected].
Correction and Deletion:
You can correct inaccurate or incomplete personal information directly within your account settings, or by contacting us for assistance. You also have the right to request the deletion of your personal data, subject to certain legal obligations or legitimate business purposes.
To request data correction or deletion, please access your account settings or contact [email protected].
Consent Withdrawal and Preferences:
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This includes managing your communication preferences, such as opting out of marketing emails or newsletters.
Manage your communication preferences via your account settings or unsubscribe links in emails.
Complaints and Contact:
If you have concerns about our privacy practices or believe your rights have been infringed, please contact us directly. We are committed to resolving any issues promptly and fairly.
For all privacy-related inquiries, contact our Privacy Officer at [email protected] or (412) 659-0824.
VivanteLunaera Pulse Privacy Officer2847 Grandview Avenue, Suite 610
Pittsburgh, Pennsylvania, 15211
United States